1. Introduction
Owen Lange LLC, doing business as Prime Drive Mobile (“Prime Drive,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit primedrivemobile.shop, request a quote, schedule mobile detailing, call or text us, or otherwise interact with our services.
2. Information We Collect
We may collect information you provide directly, including your name, telephone number, email address, vehicle details, requested service, service location, appointment preferences, and the contents of messages you send us.
When you use the website, basic technical information may be collected automatically, such as IP address, browser and device type, pages viewed, referring page, and server-log information. Booking and other third-party providers may collect information under their own privacy policies.
3. How We Use Information
We use information to provide quotes, arrange appointments, communicate about requested services, deliver mobile detailing, respond to questions, maintain and secure the website, prevent misuse, comply with law, and improve our operations.
4. Text Messages and Mobile Information
Owen Lange LLC sends text-message updates and responses to mobile car detailing customers about appointments, pricing, and services offered through primedrivemobile.shop.
We use information you provide to send and respond to mobile messages. We may share it with messaging-platform providers, telephone companies, and other vendors that help deliver those messages. Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties for marketing.
We may disclose information when reasonably necessary to comply with legal, regulatory, or governmental requests, prevent liability, or protect our rights, property, customers, or others. This section applies to the text-message service and supplements the rest of this Privacy Policy.
5. How We Share Information
We may share information with vendors that help operate the website, schedule appointments, communicate with customers, process transactions, or deliver services. We may also disclose information when required by law, in connection with a business transaction, to protect legal rights or safety, or with your direction or consent. We do not sell personal information.
6. Cookies and Similar Technologies
The website or its service providers may use cookies and similar technologies for essential site functions, security, performance, and basic analytics. You can adjust cookie controls in your browser, although blocking some technologies may affect site functionality.
7. Data Retention
We retain information only for as long as reasonably needed for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed completely secure.
9. Your Choices and Rights
You may ask to access, correct, or delete information we hold about you, subject to applicable law and legitimate recordkeeping needs. You may opt out of marketing texts at any time by replying STOP. For help, reply HELP or call 617-819-0327.
10. Third-Party Services and Links
Our website links to services operated by others, including Calendly for online scheduling. Their privacy practices are governed by their own policies, and we are not responsible for third-party websites or services.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12. Policy Changes and Contact
We may update this policy from time to time. The effective date above shows when it was last revised. Questions or privacy requests may be directed to Owen Lange LLC by calling or texting 617-819-0327.